Billing & Payments

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Free Trial

All paid OutX plans include a 7-day free trial with full feature access.

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Trial Details

• Duration: 7 days from signup
• Features: Full access to all features in your selected plan
• Credit card required: Yes - a valid credit card is required to start the trial
• Auto-charges: If you do not cancel before the trial ends, you will be automatically charged at your plan’s regular rate

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Why Is a Credit Card Required?

A credit card is required for the free trial to:

• Prevent fraud and abuse - Ensures genuine users are accessing the platform
• Provide uninterrupted access - If you choose to continue, your service continues seamlessly without interruption

You will not be charged during the trial period. If you cancel before the trial ends, no charge is made.

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Free Plan

OutX offers a free Personal Branding plan that does not require payment:

• 2 private watchlists
• 5 team members
• 1 auto-engagement rule per watchlist
• 12/24 hour fetch frequency
• Email notifications
• 28 days historical data

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What Happens After the Trial Expires

If you do not cancel before your 7-day trial ends:

1. Your credit card is automatically charged at the plan rate you selected
2. Your subscription begins its first billing cycle
3. You continue to have full access to all features

If you do cancel before the trial ends:

1. No charge is made
2. Your access continues until the trial period expires
3. After the trial expires, your account reverts to the free plan (if available) or limited access

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Payment Processor

OutX uses Paddle as its payment processor. Paddle handles:

• All billing and subscription management
• Credit card processing
• VAT calculation and collection
• Invoice and receipt generation
• Refund processing

All payment-related emails (receipts, invoices, subscription confirmations) come from Paddle.

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Upgrade Your Plan

To upgrade your OutX plan:

1. Log in to your OutX dashboard
2. Navigate to the billing section
3. Select the plan you want to upgrade to
4. Confirm the upgrade

Upgrades take effect immediately. You will be charged a prorated amount for the remainder of your current billing cycle. You can also email support@outx.ai to request a plan change.

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Downgrade Your Plan

To downgrade to a lower-tier plan:

1. Email support@outx.ai with your desired plan
2. Or use the Paddle billing portal to change your subscription

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Payment Troubleshooting

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OTP Loop or Authentication Failure

If you are stuck in an OTP (one-time password) loop during payment or seeing authentication errors:

1. Try a different browser - Switch from Chrome to Firefox or vice versa
2. Disable browser extensions - Ad blockers or privacy extensions can interfere with Paddle’s payment flow
3. Try a different card - Some banks decline international or recurring transactions
4. Contact your bank - Ask them to approve the transaction with Paddle
5. Clear cookies and cache - Then try the payment again
6. If the issue persists, email support@outx.ai with details of the error

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Card Not Processing

• Verify your card details are entered correctly
• Ensure your card supports international transactions
• Check that your card has not expired
• Contact your bank to confirm no blocks on the transaction
• Try an alternative payment method

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”Why Was I Charged?”

If you see an unexpected charge from OutX (via Paddle):

• Most common reason: Your 7-day free trial ended without cancellation, triggering the automatic charge
• Check your email for a receipt from Paddle confirming the charge
• If you believe the charge is in error, email support@outx.ai immediately

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Refund Policy

• No partial refunds are issued for unused time within a billing period
• If you cancel mid-cycle, your plan remains active until the end of the current billing period
• For billing disputes or special circumstances, contact support@outx.ai

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Invoices and Receipts

All invoices and receipts are managed through Paddle:

1. Check your email for receipts sent by Paddle after each payment
2. Access the Paddle billing portal from your OutX dashboard billing section
3. Download invoices directly from the Paddle portal

If you need a specific invoice format or have tax documentation requirements, contact support@outx.ai.

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OutX Credits

Some OutX features use a credit-based system:

• 1 credit = 1 exported lead (from Sales Navigator)
• 1 credit = 1 email found (via email finder)

Credits are included with your plan and vary by tier. Additional credit packages are available for purchase. See Pricing & Subscription for credit package details.

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FAQs

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Related Resources