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Cancel Your Subscription

You can cancel your OutX subscription at any time using one of two methods:

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Method 1: Paddle Billing Section

1

Open the Billing Section

Log in to your OutX dashboard and navigate to the billing section.
2

Manage Subscription

Click “Manage Subscription” to open the Paddle billing portal.
3

Cancel

Click “Cancel Subscription” and follow the prompts to confirm.

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Method 2: Email Support

Send an email to support@outx.ai from the email address associated with your OutX account. Include “Cancel Subscription” in the subject line.
If you are on a free trial, you must cancel before the 7-day trial ends to avoid being charged. See Billing & Payments for trial details.

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What Happens After Cancellation

  • Your plan remains active until the end of your current billing period
  • You will not be charged again after the current period ends
  • No partial refunds are issued for unused time within the billing period
  • Your data remains accessible until the end of the billing period
  • After the billing period ends, your account reverts to limited access

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Delete Your Account

To permanently delete your OutX account and all associated data:
  1. Send an email to support@outx.ai from the email address registered to your account
  2. Include “Delete My Account” in the subject line
  3. The support team will process your request and confirm deletion
Account deletion is permanent. All your watchlists, tracking data, engagement history, and team settings will be permanently removed. This action cannot be undone.

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Change Your Email Address

Changing your account email is not available as a self-service option. To update your email:
  1. Email support@outx.ai from your current registered email address
  2. Include your new email address in the message
  3. The support team will update your account and confirm the change

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Team Management

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Add Team Members

1

Open Team Settings

Log in to your OutX dashboard and navigate to Team Settings.
2

Invite Members

Click “Invite” and enter the email address of the person you want to add.
3

Send Invitation

The invited member will receive an email with instructions to join your team.
4

Member Joins

Once they accept the invitation and create (or sign in to) their OutX account, they will appear in your team.
The number of team members you can add depends on your plan. Free plans support up to 5 members. Paid plans support 10 to unlimited members depending on the tier. See Pricing & Subscription for details.

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Remove Team Members

  1. Go to Team Settings in your dashboard
  2. Find the team member you want to remove
  3. Click the remove or delete option next to their name
  4. Confirm the removal
Removed members will immediately lose access to your team’s watchlists and data.

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Connect a LinkedIn Account

Each team member connects their own LinkedIn account through the Chrome extension:
1

Install the Extension

Install the OutX Chrome Extension from the Chrome Web Store.
2

Sign In to OutX

Click the extension icon in Chrome and sign in with your OutX account.
3

Sign In to LinkedIn

Make sure you are logged in to LinkedIn in the same browser. The extension will automatically detect your LinkedIn session.
For detailed setup instructions, see the Chrome Extension guide.

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Disconnect LinkedIn

To disconnect your LinkedIn account from OutX:
  1. Disable the extension - Right-click the OutX icon in Chrome and select “Manage Extension”, then toggle it off
  2. Or uninstall the extension - Go to chrome://extensions, find OutX, and click “Remove”
Once the extension is disabled or removed, OutX will no longer access your LinkedIn data.

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Manage Multiple LinkedIn Accounts

OutX supports multiple LinkedIn accounts within a team:
  • Each team member connects their own LinkedIn account via the extension
  • Each member’s LinkedIn activity (tracking, engagement) is tied to their own account
  • You cannot connect multiple LinkedIn accounts from a single browser profile
Do not attempt to run multiple LinkedIn accounts from the same browser. This violates LinkedIn’s Terms of Service and increases the risk of account restrictions. Each team member should use their own browser profile and LinkedIn account.

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FAQs

Cancellation is immediate - your plan stays active until the end of the current billing period, but you will not be charged again.
Yes. You can resubscribe at any time by logging in and selecting a new plan. However, your previous data may no longer be available depending on how long your account was inactive.
Account transfers are not available as a self-service option. Contact support@outx.ai to discuss your situation.
Data generated by the team member (watchlist contributions, tracked posts) remains in the team workspace. Their personal LinkedIn connection is removed when they are removed from the team.
Contact support@outx.ai if you need to be part of multiple OutX teams.

Billing & Payments

Trial details, payment help, and plan changes

Pricing & Subscription

View all plans and features

Chrome Extension

Install and set up the OutX extension

Troubleshooting

Fix common account and setup issues